ZOA adheres to the following quality standards and codes

• the Red Cross international code of conduct for relief organisations: ‘Code of Conduct for the International Red Cross and Red Crescent Movement and NGOs in Disaster Relief’;
• the international code of conduct for People in Aid personnel: ‘The People in Aid Code of Best Practice in the Management and Support of Aid Personnel’;
• the Good Governance for Good Causes code;
• the Sphere Standards for carrying out emergency relief and rehabilitation work;
• the VFI code of conduct for fundraising.

ZOA’s quality control has held external ISO 9001:2000 certification since 2008.

ZOA’s work is monitored by several external evaluators (including various authorities), chartered accountants and external quality auditors. In addition ZOA has an internal audit system to ensure effective and efficient operations.

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