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Kids in Nigeria

Strategic plan: 'Every life matters'

With record numbers of refugees and displaced people, the humanitarian needs are higher than ever. It is ZOA’s desire to respond and alleviate suffering, particularly of the most vulnerable. Our strategic plan highlights the key priorities ZOA has chosen for the next few years as it responds to the needs in a changing context.


A way forward in a changing context

ZOA’s strategic plan ‘Every Life Matters’ shows the key priorities ZOA has chosen for 2019-2022. Over the years, ZOA has made many operational choices. These relate to questions such as who its serves, where and how it operates, and the type of work ZOA does. In our strategy, we build upon the choices that have been made and formulate new ambitions. 

ZOA will continue to focus on working in fragile contexts, supporting some of the most vulnerable people affected by conflict or disaster. Our projects in sustainable livelihoods, access to education, water and sanitation infrastructure will focus on contributing to positive, systematic change at community level. We will continue to work in our well proven hybrid model – having own operational capacity as well as working through (local) partners.

Over the next few years, ZOA has the ambition to place people at the centre, both in the service delivery and within the organisation. Priority will also be given to improving the quality of its programme implementation as ZOA reaches out to the most vulnerable. In this strategic period, ZOA will also prioritize and invest in its innovation capacity. And ZOA will focus on growing and better engaging its constituency with the plight of refugees, displaced people, and their host communities.

Read or download the strategic plan

Download 'Every Life Matters' (pdf, 9,1 MB)