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Food distributions in Colombia

Codes and policies

All over the world, we reach out to people in need, irrespective of their race, ethnicity, religion or gender. We are committed to maintaining the highest standards of quality and integrity in all our activities. That's why we have extensive policies and procedures in place.

Highest standards

The way we work

Although cultures and values differ considerably between countries, we expect our value commitments to be applied by all those representing ZOA. That's why we commit ourselves to several codes, policies and procedures.

International standards

ZOA adheres to the following quality standards and codes:

We use the Sphere Standards for carrying out emergency relief and rehabilitation work as a reference

Internal and external audits

The codes mentioned above are implemented in all work processes. As part of quality reviews and programme assessments, the main elements from these codes are assessed. Abnormalities are being judged within the context of the existing planning and review cycle. Violations of the codes can influence individual assessments of employees. Adjustments or improvements of the implementation of the codes take place within the normal year planning.

Our work is monitored by several external evaluators (including various authorities), chartered accountants and external quality auditors. In addition ZOA has an internal audit system to ensure effective and efficient operations.  ZOA’s quality management is certified according to the ISO 9001 standard.

ZOA's codes and policies